Return Policy

Pawtinos is dedicated to offering thoughtfully designed, high-quality pet products that support everyday comfort and care. With attention to practical design, reliable materials, and consistent quality, each product is selected to help pets feel comfortable and owners feel confident. Our goal is to provide simple, dependable essentials that fit naturally into daily pet life. 

Our Guarantee Makes It Quick And Easy:

Nobody’s perfect, but we always strive to be. In the rare instance that we make a mistake, we want to ensure you have a worry-free after-sales experience.

In the event of an incorrect shipment, we will cover the return shipping costs.If the item received is correct and not due to our error, the return shipping cost will be the responsibility of the buyer.Notify us within 30 days of receiving your order, and we’ll work with you to resolve the issue. Please note that we do not accept returns for products that are more than 30 days old from the date they were received.Contact us at [email protected] to confirm the final return address.

We do not accept exchanges, if you do not like the item you purchased, you can apply for a return and repurchase the item you want.

Order Cancellation

● If your order has already shipped:

You will receive a refund for the original amount paid, minus a $8 restocking fee (except in the case of an incorrect shipment).

● If your order has been produced but not yet shipped:

You will receive a refund for the original amount paid, minus a $8 restocking fee.

Disclaimers

● Final Sale Period

● All sales are final 30 days after the order is received.Return Processing Time

● We aim to process returns within 3 business days of receiving them at our warehouse. Please note that during high-volume periods, especially holidays, processing may be delayed. We apologize for any inconvenience.Once we receive your returned item(s) and confirm they meet our return conditions, your refund will be processed within 3 business days.Please note that it may take an additional 1-3 business days for the refund to appear in your original payment method, depending on your bank or payment provider.If Your Return Seems Delayed

If you believe your return has been delivered but not processed, please contact us at  [email protected].

● Quality Inspection

The Pawtinos team thoroughly inspects all items before shipment. If you receive an item with a manufacturing defect, please contact us as soon as possible with photographic evidence. 

● Policy Changes

Pawtinos reserves the right to update this policy at any time. Any changes will be published on this page.

Thank you for shopping with Pawtinos — we value your satisfaction and are here to help with any concerns.If you have any inquiries regarding cancellations or any of our other policies please contact us at +86 13895421325 or send an email to [email protected]. You will get a reply within 24 hours from Monday to Friday.